Bio:

I have worked in customer experience for 13 years and I started as Customer Experience Project Manager. In 2014, I also started working as an IT consultant and developed new technical skills.

In 2019, discovered VR technology, for me one of the biggest CX and user experience opportunities in the market today.

In 2021, as a CX expert, I joined the European Customer Experience Organization and I became chair of judges at the International Customer Experience Award.

My goals for joining this organization are to learn and share best practices with other CX experts in order to create the future of the customer experience.